why couldnt they just tell me that they cant keep up with demand or that they were making resin models or packaging changes instead of MAKING me take a refund? that doesnt sound very business like nor does using the word OBSOLETE when cancelling my order. im still a customer. For example if i had a product that you paid for and i ran out of said product i would tell you " sorry we are out. would you like to place an advance order on the better version coming out soon?" i would not allow a refund. That is buisiness 101.
One more thing i remember was when i was speaking with the GW cust serv rep madision about the order he sounded as if i discovered something i wasnt supposed to know. he was very nice but there was something else i picked up on. it was very subtle. the way he was explaining the reasons why. he started with " out of stock.. temporarily then shifted to refund mode very quickly. as if there was something he was reading that he was not supposed to reveal. when i started asking questions like "when will they be back in stock?" "Is GW not mfg then anymore?" and "i dont want to waste my money on something that not going to be used any more" its like he agreed with the all of them. its hard to explain.
Unfortunatley this experience has left a sour tast in my mouth. GW is being very, for lack of a better word, shady about the whole thing. why not just come out and say it?